Address the moisture as well as the damage
Cleaning a visible spot does not resolve an ongoing leak or moisture problem. We discuss the affected materials, where the moisture is coming from, and any plumbing or building repairs that need separate attention.
Agree on the scope before work
The approach depends on the extent of damage, materials and access. We explain containment, removal or cleaning needs and drying steps in a written scope. Independent testing, when needed, should be discussed separately.
Get an assessment before disturbing the area
If you suspect mold, avoid disturbing the affected materials and call to discuss the situation. For health concerns, contact a healthcare professional. We do not diagnose symptoms or promise a health outcome from remediation.